Your privacy matters.
Here is how we protect it.

NexTeam Accountants provides accounting-related information and professional services. In this policy, “NexTeam Accountants”, “we”, “us” and “our” refer to our business and its website.

Our website is nexteamaccountants.com. We aim to process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, where applicable.

If you need clarification about the legal entity responsible for your information, please contact us using the details at the end of this policy.

The information we collect depends on how you interact with us. It may include:

• Contact details: your name, email address, telephone number and business address.
• Enquiry details: information you provide when requesting a consultation, submitting a form or contacting our team.
• Business and accounting information: information relevant to a service you ask us to provide, where necessary.
• Communication records: correspondence, feedback, requests and information exchanged with us.
• Technical information: IP address, browser type, device information, approximate location derived from technical data and website usage information.
• Website preference data: cookie identifiers and similar information, subject to your browser settings and applicable consent requirements.

Please do not submit passwords, payment card details or other highly confidential information through a general website form unless we have specifically provided an appropriate secure method.

We may collect personal information in the following ways:

• When you complete a contact form or request a consultation.
• When you contact us by telephone, email or another communication channel.
• When you engage us to provide services or share information needed for that engagement.
• Automatically through website logs, security tools, analytics or cookies, where enabled and permitted.
• From professional advisers, service providers or other sources where lawful and relevant to the service we provide.

If you provide information about another person, please ensure you are authorised to share it and that the person has been informed where required.

We may use your information to:

• Respond to enquiries and arrange consultations.
• Provide, manage and improve the services you request.
• Communicate with you about your enquiry or engagement.
• Maintain business, administrative and service records.
• Protect our website, detect suspicious activity and prevent misuse.
• Understand website performance and improve user experience.
• Meet applicable legal, regulatory, tax, accounting and professional obligations.
• Send relevant marketing communications where we are legally permitted to do so and, where required, you have consented.

We do not intend to use your personal information for purposes incompatible with the reasons it was collected. If a new purpose arises, we will provide further information where required by law.

Where UK data protection law applies, we process personal data only when an appropriate lawful basis applies. Depending on the circumstances, these bases may include:

• Contract: processing needed to take steps at your request before entering a contract or to perform a contract with you.
• Legal obligation: processing needed to comply with applicable laws or regulatory requirements.
• Legitimate interests: processing needed for legitimate business interests, where those interests are not overridden by your rights and freedoms.
• Consent: processing based on your permission, where consent is required or chosen as the lawful basis.
• Vital interests or public task: where applicable in the limited circumstances recognised by law.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

We do not sell your personal information. We may share relevant information with trusted recipients where necessary and lawful, including:

• Our employees and authorised personnel who need the information to perform their duties.
• Website hosting, IT, communications, security and software providers supporting our operations.
• Professional advisers and service partners involved in delivering a service you request.
• Regulators, public authorities, courts or law enforcement where we are legally required or permitted to disclose information.
• Other parties where you have instructed us to share information or have otherwise given valid permission.

Where appropriate, we use contractual and organisational measures to require service providers to protect personal information and use it only for authorised purposes.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Depending on the circumstances, these measures may include access controls, secure service providers, appropriate staff practices and website security measures. Access to information is intended to be limited to people who need it for legitimate business purposes.

No website, email service or electronic transmission can be guaranteed completely secure. Please contact us promptly if you believe information you shared with us has been compromised.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes and meeting legal or regulatory obligations.

Retention periods vary according to the type of information, the nature of our relationship with you and any applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or securely anonymise it, subject to any lawful reason for retaining it.

Our website may use cookies and similar technologies. These are small files or identifiers that can support website functionality, remember preferences, improve security or help us understand how visitors use the website.

Depending on the tools enabled on our website, cookies may be used for:

• Essential purposes: features required for the website to operate or remain secure.
• Preferences: remembering choices you make.
• Analytics: understanding website visits and performance.
• Marketing: measuring or personalising marketing activity, if such tools are used.

Where required, non-essential cookies will only be placed after the appropriate consent has been obtained. You may also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

The specific cookies in use depend on the website configuration and third-party tools enabled. Please check any cookie notice or cookie settings displayed on our website for additional details.

Some of our service providers may process information outside the United Kingdom. Where personal data is transferred internationally, we will take steps required by applicable data protection law to ensure that an appropriate level of protection is in place.

Depending on the destination and circumstances, safeguards may include an adequacy decision, approved contractual protections or another lawful transfer mechanism.

Depending on the applicable law and circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests or to direct marketing.
• Request a copy of certain information in a portable format, where applicable.
• Withdraw consent where processing relies on consent.
• Raise a concern with the relevant data protection supervisory authority.

These rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request. We will respond within the time limits required by applicable law.

If you are in the UK, you can find guidance from the Information Commissioner's Office (ICO).

We may send service-related messages when necessary to respond to your enquiry or manage our relationship with you. Where legally permitted, we may also send information about services that may interest you.

You can opt out of marketing emails at any time by using the unsubscribe link provided in the email, where available, or by contacting us directly. Opting out of marketing will not prevent us from sending essential messages relating to an ongoing service or our legal obligations.

Our website may contain links to third-party websites or use third-party services. These websites and services operate under their own privacy policies and terms.

We are not responsible for the privacy practices of external websites we do not control. We encourage you to read the relevant privacy notices before submitting personal information to them.

We may update this policy from time to time to reflect changes in our services, website, data practices or legal requirements. When we make changes, we will update the date shown at the top of this page.

We encourage you to review this page periodically so that you remain informed about how we handle personal information.

If you have questions about this policy, want to exercise your data protection rights or need more information about how your data is handled, please contact NexTeam Accountants.

This privacy policy is a general website privacy notice and should be reviewed against your actual business practices, website integrations, cookie configuration, retention requirements and applicable legal obligations before publication.